The company’s leadership is crucial to the development direction and culture of the enterprise. But as social values change, it becomes more and more important for employees and consumers, and the real change is often from below and not above.
Virginia darden school of business professor James Rubin (James Rubin) and Barry Carmichael (Barie Carmichael) the writings of the famous “repositioning: new social landscape of business and society” (Columbia business school press, 2018) discusses enterprise and social environment, employees and customers.
“People are talking about erosion of trust,” carmichael told business news daily. “This is nothing new, but new things on a global scale is more and more expect enterprises play a role in the society, people are focus shift from products and services to the companies behind these products and services.
Business is often accompanied by what carmichael calls “inherently negative factors”. Whether it is a high demand for natural resources – for example in the production of soft drinks need lots of water – or environmental hazards, such as transportation company high emission levels, always the cost of doing business is not just dollars and cents.
This is how companies manage these inherently negative factors and try to reduce their impact to determine whether consumers think they are progressive or social pariah, carmichael says. This tag can be a difference between failure and success.
“A whole new social ecosystem has been built,” Carmichael says. “the social ecosystem has led to regulations, boycotts and pranks. “The board is waking up and asking questions they didn’t have before.”
These are some of the statistics that Carmichael and Rubin found in their research:
And 71 percent said their expectations for the company had improved.
Sixty-eight percent of respondents said it is more important to know how the company operates than to sell.
Ninety-four percent of respondents said businesses have the ability to shape a better society.
Seventy-five percent said they converted the company’s opinions into action.
These beliefs and expectations have a huge impact on consumer behavior. People are now “starting conversations with friends and family, changing purchases and influencing whether others take jobs,” carmichael said.
The last thing that affects the Labour force rather than the consumption is an increasingly painful thing for modern companies. As baby boomers retire and retire at 10, 000 a day, a new generation of workers cannot replace those Numbers. That means fierce competition for top talent, says carmichael, who says workers not only focus on what they call their core values, but also what companies put their money in their mouths.
“It’s not just customer demand and product delivery, it’s adding a third social circle,” Carmichael says. “The need for customer satisfaction is a need to generate profits and a capacity to meet social needs, and we are resetting the best position for companies that are going to do well.